GiveGab Billing and Refund Policy

By providing a credit card or other payment method accepted by GiveGab (“Payment Method”) for your GiveGab subscription (including the following subscription packages: Engage, Advance, University Premium), you are expressly agreeing that we are authorized to charge you a monthly or annual subscription fee (depending upon your billing choice), any other fees for additional services you may purchase, and any applicable taxes in connection with your use of you GiveGab subscription to the Payment Method. If you want to use a different Payment Method than the one you signed up for during registration, or if there is a change in your credit card validity or expiration date, you must contact GiveGab Customer Success at [email protected] If your Payment Method expires and you do not edit your Payment Method information or cancel your account within 15 business days after the first failed subscription charge attempt, your subscription will be automatically suspended and you will no longer have access to services within that plan.

As used in these Terms of Use, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method. The subscription fee will be billed at the beginning of your subscription or expiration of your free trial period, if any, whichever is earlier, and on each monthly or annual (depending upon your billing choice) renewal thereafter unless and until you cancel your subscription or the account or service is otherwise suspended or discontinued pursuant to these Terms. To see the commencement date for your next renewal period, log in on the GiveGab website and click on Account under your name.

For monthly billing, we automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your subscription (each such month, a “Monthly Period”). In the event your subscription began on a day not contained in a given month, we bill your Payment Method on the last day of such month. For example, if you became a paying subscriber on January 31, your Payment Method would next be billed on February 28. If you change your Payment Method, this could result in changing the calendar day upon which you are billed. You acknowledge that the amount billed each Monthly Period may vary due to promotional offers, changes in your subscription plan, and changes in applicable taxes, and you authorize us to charge your Payment Method for the corresponding amounts.

For annual billing, we automatically bill your Payment Method each year on the calendar day corresponding to the commencement of your subscription. If you change your Payment Method, this could result in changing the calendar day upon which you are billed. You acknowledge that the amount billed each Annual Period may vary due to promotional offers, changes in your subscription plan, and changes in applicable taxes, and you authorize us to charge your Payment Method for the corresponding amounts.

If GiveGab changes the subscription fee or other charges for GiveGab subscription plans and pricing from time to time, we will give you advance notice of these changes by email. However, we will not be able to notify you of changes in any applicable taxes.

Very rarely, if there are special circumstances where GiveGab determines it is appropriate (e.g., the GiveGab services are unavailable for days due to technical difficulties), we may provide credits to affected subscribers. The amount and form of such credits, and the decision to provide them, are at GiveGab's sole and absolute discretion, and the provision of credits in one instance does not entitle anyone to credits in the future under similar or different circumstances.

Ongoing Subscription and Cancellation

For monthly billing, your GiveGab subscription will continue in effect on a month-to-month basis unless and until you cancel your subscription or the account or service is otherwise suspended or discontinued pursuant to these Terms. You must cancel your subscription before it renews each Monthly Period in order to avoid the next billing. We will bill the monthly subscription fee plus any applicable taxes to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). If you cancel your subscription, cancellation will be effective at the end of the current Monthly Period -this means that you will have continued access to your GiveGab subscription plan for the remainder of that period, but you will not receive a refund. You can cancel your account by contacting [email protected]

For annual billing, your GiveGab subscription will continue in effect on an annual basis unless and until you cancel your subscription or the account or service is otherwise suspended or discontinued pursuant to these Terms. You must cancel your subscription before it renews each Annual Period in order to avoid the next billing. We will bill the annual subscription fee plus any applicable taxes to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). If you cancel your subscription, cancellation will be effective at the end of the current Annual Period - this means that you will have continued access to your GiveGab subscription plan for the remainder of that period, but you will not receive a refund. You can cancel your account by logging in on the GiveGab website and clicking on Account under your name and then choosing to "edit" your subscription under "Billing Information" and clicking on the "cancel" option.

Unpaid Amounts

In order to sustain the GiveGab subscription service, it is important that each user of the GiveGab service honor the payment obligations to which the user agreed. Accordingly, we reserve the right to pursue any amounts you fail to pay in connection with GiveGab Premium. You will remain liable to GiveGab for all such amounts and all costs we incur in connection with the collection of these amounts, including, without limitation, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.

Free Trials

On occasion, we may be authorized to offer the use of GiveGab Subscription Services through free trials for certain qualifying users. If we offer you a free trial, the specific terms of your free trial will be stated in the marketing material describing the particular free trial. We are unable to accommodate combining free trials with any other offers. To view the specific details regarding your free trial, if any, log in on the GiveGab website and click on Account under your name.

Once your free trial period ends, we will begin billing your Payment Method for subscription fees corresponding to your subscription plan (plus any applicable taxes), unless you cancel prior to the end of your free trial. For that reason, unless otherwise indicated in the free trial description, you may be asked to set up a valid Payment Method when redeeming a free trial offer.

It is very important to understand that you will not receive a notice from GiveGab that your free trial subscription has ended or that your paying subscription has begun. If you wish to avoid charges to your Payment Method, you must cancel GiveGab Premium prior to midnight Eastern Time on the last day of your free trial period. You can cancel your account by logging in on the GiveGab website and clicking on Account under your name then choosing to "edit" your subscription under "Billing Information" and clicking on the "cancel" option. We will continue to bill your Payment Method on a monthly or annual basis (depending on billing choice) for your subscription plan until you cancel or the account or service is otherwise suspended or discontinued pursuant to these Terms. You may cancel your subscription at any time as described in the Ongoing Subscription and Cancellation section of these Terms. To the extent GiveGab Premium subscriptions are offered in conjunction with purchases of, or payment for, third party products or services, you agree that GiveGab will not be liable to you for any claims arising out of or related to your purchase or use of such third party products or services.