GiveGab Maintains Continuity of Service During Kimbia Acquisition
On January 18, 2018, GiveGab acquired Kimbia, a fellow pioneer in the everyday fundraising and Giving Day space, responsible for over $1 billion in donations raised since its inception in 2007.
Press release available here: GiveGab and Kimbia Join Forces in Company Acquisition.
In a highly collaborative effort, teams from Kimbia and GiveGab are working to ensure that all existing customers can continue using their services as usual, with the ultimate goal of a smooth company transition that fosters continuity of the important work organizations are doing through the fundraising technology of both Kimbia and GiveGab.
What this Means for Existing Customers
This acquisition will have a positive impact on the experience of GiveGab and Kimbia users alike due to the many contributions each team is bringing to the table.
To adequately welcome new customers and continue providing existing users with the same great support, GiveGab added more all-star players to the customer success and engineering teams.
For GiveGab Customers: Everything about the GiveGab experience will remain the same, so existing users will not see any changes moving forward.
For Kimbia Customers: Kimbia’s products and services will remain available throughout this transition and for as long as reasonably possible to follow.
More information, including FAQs for existing GiveGab and Kimbia customers, is available here.
We also encourage you to reach out to GiveGab’s Customer Success team through the live chat feature on GiveGab.com or by email at firstname.lastname@example.org.
What this Means for GiveGab & Kimbia
The ultimate goal will be to combine the very best of Kimbia with the very best of GiveGab, making for the ultimate platform experience!
Our collective priority is to make sure all existing Kimbia and GiveGab users receive the same quality of care they were receiving prior to the acquisition and to further GiveGab’s core mission of More Happy Nonprofits!
The GiveGab team is excited to add Kimbia’s legacy and experience to its modern, secure, and user-friendly platform, and to continue to build on our absolute obsession with customer service!