GiveGab Insider: Customer Love Is What Drives Us
GiveGab’s three company values have always been Customer Love is what drives us, Team Culture is our Foundation, and We Walk the Walk. Every day the GiveGab team makes a conscious effort to embody these values in everything we do.
As you explore our blog, scroll through our case studies, or speak with a member of our team, there is a good chance you’ll hear us mention Customer Love. It is a huge part of who we are as a company, and it is what makes working with GiveGab such a unique experience.
To us, Customer Love isn’t just about providing our partners with exceptional customer service. It’s about ensuring they feel supported, understood, and set up for success. It is a relationship-first approach with an emphasis on building trust and working as a team because, we understand that when our partners thrive, the GiveGab team thrives too!
Our partners do incredibly inspiring and impactful work for their communities. This work is difficult, but their passion for giving back and changing lives keeps them going. We love that about them, and with an NPS score of 87, we can proudly say that our partners love us back!
When you partner with GiveGab, you’ll see right away what we mean when we say that Customer Love is what drives us. Our Engagement and Relationship Management teams will work with you to make sure you have all the tools necessary to launch a successful campaign. The Product team is constantly taking in your feedback and implementing improvements to the platform. The Marketing team strives to create content that highlights our partners and offers helpful and meaningful resources. Your dedicated Project Manager is there to support you every step of the way and keep your project on track. And, our Customer Success Champions are always available to you, your organizations, and donors via GG Chat to answer questions about the platform and provide best practices.
We asked the GiveGab team to share what Customer Love is what drives us means to them and to share how they fulfill this value in their everyday work. Check out their stories below!
“Customer Love is a part of every conversation at Bonterra. We love to think about how we can help our customers do more good in their communities. An invaluable part of Customer Love is the feedback loop, and taking customers’ input and putting it into action so we can improve our products and services. I’m so grateful to our customers for letting us be a part of their journey in making a positive impact in the world.” – Casey, Sr. VP of Customer Success
“Without true Customer Love, we couldn’t do what we do successfully. We strive to be transparent, collaborative, communicative, honest, and authentic with our partners day in and day out. When in doubt, we’re taught to ask ourselves, ‘What exemplifies customer love?’ The answer to that sometimes means having a tough conversation, but the result strengthens your relationships and shows that we are your biggest cheerleader. Customer Love (among our other values) bleeds from the top-down, and is exemplified by every employee at GiveGab. It’s the crux of who we are!” – Laryssa, Sr. Project Manager
“At GiveGab, our core values are integrated into everything we do. With Customer Love being our first value, the entire company works from a place of, “What is in the best interest of the customer?” In my role, I am always going back to that value and striving to ensure that everyone that interacts with the support team feels the Love, and genuine enthusiasm we have for helping them achieve their fundraising goals.” – Katrina, Sr. Director of Customer Success
“Customer Love is an integral part of who GiveGab is and it builds the foundation to our most incredible partnerships. We work with so many organizations across the country inspiring, supporting, and doing great work in their local communities. Our value of Customer Love helps us give them the best resources and options to continue doing what they do best — to make the world a better place!” – Kelsey, Project Director
“To me, Customer Love is finding engaging ways to highlight the incredible things that our partners are able to accomplish. I am truly fortunate that in my role, I am able to explore ways to make our partners feel special and recognized. Listening to our partners share their experiences of Customer Love in every interaction they have with a member of the GiveGab team solidifies that it is ingrained in everything we do.” – Katie, Content Marketing Manager
“Customer Love gives our support team insight on the impact that our work has on the administrators who are running their respective organizations. Their word creates our bond, and we work hard to maintain those positive relationships each day. It just feels good hearing back from our customers who validate that our efforts have helped them, no matter the topic.” – Kasana, Customer Success Manager
“Customer Love creates a pathway that allows clients to become partners where teamwork is the foundation. Both the partner and GiveGab are able to benefit from the relationship.” – Merlin, Sr. Project Manager
“We don’t have a product if we don’t have Customer Love. Being partners with our customers, listening, laughing, understanding – this is what leads to providing world-class service and ultimately what leads to helping me be part of building a world-class product.” – Isaiah, Sr. Product Manager
“I enjoy seeing our partners succeed! Whenever I start a new project, I’m always thinking about what I can do to improve their experience on our platform.” – Jaclyn, Proposal Writer
“Customer Love” isn’t just a phrase, it’s a way of life, and we truly live the life of customer love at GiveGab. It’s important that we know our partners, understand their needs, and provide the highest level of support so that we can have such a strong partnership. We’re working together to achieve a common goal, and by making sure our partners are happy, well taken care of, and are looked after, we’re able to relieve some of the workload so they can check at least one thing off their to-do list. I love meeting with our partners on a weekly basis to make sure we’re supporting them the best we possibly can.” – Rebekah, Sr. Project Manager
“Customer Love is at the core of everything we do. There are a lot of hoops nonprofits have to jump through in order to get things rolling so we’re always looking to find ways that we can make their lives easier. We are happy to support our nonprofits every step of the way and cheer them on as they meet their goals.” – Jessica, Customer Success Process Manager
“Customer Love is taking that extra step to learn someone’s name, their organization, the reason for their mission, and most importantly, making their mission your own. I love learning about other people’s stories and how to help them succeed in making the world a much better place.” – Taj, Customer Success Champion
“When a company regularly shows its customers love, that company also becomes a lovable brand. Using GG Chat we show customers that we are here for them and that we care so much about giving them the best experience possible. I look forward to helping our wonderful admins and donors everyday!” – Mackenzie, Customer Success Champion
“Customer Love is truly the driving force behind everyone at GiveGab. We all strive to make fundraising easy, enjoyable, and effective for all of our partners. Not only does this make GiveGab a great place to work, but it also means that we work with partners who value high-quality customer relations themselves. Seeing like-minded fundraising professionals across the country exceed their goals, make new connections, and succeed at their work is one of the most rewarding parts of my every day.” – Molly, Director of Civic Engagement
“As someone who spent the majority of my career raising funds for caused-based organizations, I believe wholeheartedly in GiveGab’s mission of making it incredibly easy for fundraisers to be great at their jobs. As a former customer, I have experienced firsthand the incredible impact of GiveGab’s online fundraising tools. That’s why I work every day to connect nonprofits, community foundations, and public media organizations with GiveGab’s suite of products that help make their online fundraising easy, enjoyable, and effective.” –Erik, Director of Civic Engagement
“Customer love allows us to appreciate the journey! Supporting fundraising efforts is a labor of love, and matching the passion of our partners makes each step of the project enjoyable and exciting.” – Danielle, Project Manager
“On the Relationship Management team, we’re 100% fueled by customer love. It’s at the heart of what we do. We try our best everyday to take a consultative approach and work with our incredible partners to achieve their fundraising goals. We understand that their success is our success!” – Lydia, Relationship Manager
“From a developer perspective, Customer Love is all about driving innovation! Our clients go above and beyond for the nonprofits and organizations they serve, so we go above and beyond for them. Their passions, ideas, and perspectives allow us to continually improve our product and motivate me to improve as a developer.” – Taylor, Full-Stack Developer
“Coming from a career in the nonprofit world, I know how important it is for online fundraising software to be super easy to always backed by the success stories and love of each of our partners. Fundraising professionals are some of the hardest working people I have ever met, and our network of talented partners deserve to have the best possible experience while using our platform. Lending a helping hand is just our way of life.” – Molly, Product Marketing Manager
“Customer Love allows us to grow meaningful partnerships with our customers by understanding their needs, goals, and desires for impact within the communities they’re serving. It is working together to find the solution that works best for their team and supporting them throughout that journey. For me, there is no greater win than hearing a customer excited about their implementation and the positive impact it’s had both among their staff and their donors.” – Ashleigh, Customer Success Engineer
Learn more about what makes the GiveGab team so special!
